Patient experience

Patient satisfaction scores for overall quality show the majority of patients feel they receive excellent quality of care and service in Ramsay facilities. To record a satisfaction index over 90%, a very high proportion of Ramsay’s patients have scored 9 or 10 out of 10 for their satisfaction with all the requirements. This is underlined

by comparing Ramsay’s Satisfaction Index against those achieved by other organisations across all sectors of the UK economy where the full range of customer satisfaction is 50% to 95% with the median just below 80%. Ramsay, rated against over 200 service companies in the public and private sector, has consistently been in

the top 2-3% of UK organisations in its ability to satisfy customers.

Where specific questions are put to patients, 98% of patients would recommend Ramsay and the same proportion of patients are entirely satisfied with the overall care they received.

Download our quality report

We aim to provide the highest standards in all aspects of patient care for both private and NHS patients. One important indicator is that our hospitals and treatment centres have had no reported cases of MRSA bacteremia in the past 3 years, to find out more please download our 2009 / 10 Quality Account.